Refund Policy

Last updated: September 6, 2026

PaperForge is operated by Sharmin Akthar Tuli. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

1. Subscription cancellations

You may cancel your PaperForge subscription at any time from your account's Billing page. Cancellation stops future billing but does not automatically refund the current billing period. Credits already granted for your current billing period remain usable until they run out.

2. Refund eligibility

If you're not satisfied with PaperForge, contact us within 14 days of your purchase and we'll work with you on a refund. Refund requests may also be submitted directly through Paddle, following their Refund Policy, which governs all transactions processed through our checkout.

3. How to request a refund

Email support@usepaperforge.com with your account email and the reason for your request, or use the refund link included in your Paddle payment receipt.

4. Processing time

Approved refunds are typically processed within 14 days and returned to your original payment method, per Paddle's standard processing timelines.

5. Contact

Questions about this policy can be sent to support@usepaperforge.com.